KPN Bulgaria LTD (“Rentatoy”) are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalized shopping experience.

If we make changes to this notice we will notify you by updating it on our website. Rentatoy will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Rentatoy determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to:
Data Protection Officer KPN Bulgaria LTD,
or via quoting Security and Privacy Enquiry.


1. Introduction
2. Who is the personal data controller for the personal data, collected on this site?
3. What personal data will KPN BULGARIA collect on this site?
4. For what purposes KPN BULGARIA will use the collected personal data?
5. How will KPN BULGARIA contact you?
6. Cookies and Google Analytics policy
7. Use of the personal data by third parties

8. If you are under 18 – years old and under 14-years old

9. Security of the personal data
10. Inappropriate content on this site

11. Access to the collected personal data
12. Term for keeping the personal data

13. Changes to the KPN BULGARIA’s Privacy Policy

14. Contacting the KPN BULGARIA about this Privacy Policy

1. Introduction

KPN BULGARIA protects your personal data, which you provide to us when you are using KPN BULGARIA services on this site. This Privacy Policy communicates to understand how we use any personal data you provide to us, using this site. In this regard we recommend you to read this Privacy Policy.

Whenever you provide such data, we are legally obliged to use your data in line with the Bulgarian legislation concerning the protection of personal data, including Law for protection of personal data from 2002.

By providing your personal data to us, you give your explicit consent for using this data for the purposes, determined in this Privacy Policy.

2. Who is the personal data controller for the personal data, collected on this site?

The personal data, collected on this site is controlled by KPN BULGARIA Loyalty AD, a company registered in Republic of Bulgaria with company number: 203643548.

3. What personal data will the KPN BULGARIA collect on this site?

When you access our site and create a personal account using the KPN BULGARIA’s online registration system you provide to us personal data. This data can consist of information such as your name, gender, date of birth, postal address, email address, telephone or mobile number, identity card number, personal identification number KPN BULGARIA collects your purchase data when you use the service.

Please note that sometimes we may require you to provide additional personal data and in this case we will notify you why we are collecting this additional data and for what purposes we will use it.

KPN BULGARIA also uses cookies and Google analytics (item 6 below for details) and collects information for IP addresses (Internet Protocol address is a unique number assigned to each device (e.g., computer) participating in a computer network that uses the Internet Protocol for communication) from visitors to KPN BULGARIA website.

4. For what purposes KPN BULGARIA will use the collected personal data?

KPN BULGARIA will use your personal data for different purposes, including the following:
 To confirm the identity of the User;
 to deal with your requests and
 create products or services that may
meet your needs;
 KPN BULGARIA will contact you regarding the services you determined when you created your personal account on the site or as your profile is periodically updated; KPN BULGARIA will notify you for promotions, hot deals and other promotional messages related to your preferences and about KPN BULGARIA partners via the KPN BULGARIA website, push notifications and e-mail notifications.
 to provide you with information
about products and services;
 review and resolve problems with any
products or services provided to you;
 marketing research ;
 marketing purposes;

In the event that KPN BULGARIA will use your personal data for any other purposes we will notify you.

5. How will KPN BULGARIA contact you?

KPN BULGARIA communicates with you through email; notices posted on the KPN BULGARIA website; messages to your personal account; mobile text messages and push notifications.

“Push notifications” are a technique used by applications on portable smart phones, tablets and devices, allowing the owners of such devices to receive news, messages, etc. through the respective application, as well as emails to the respective email addresses.

These messages will be sent to you based on your personal account information and nominated preferences.

You may change your email address and other contact details at any time by signing into your personal account and changing your settings.

KPN BULGARIA reserves the right to send mail to your registered postal address without prior notification for this. This may be necessary for business or policy reasons or where there are problems with the registered email address or mobile phone number provided by you.

6. Cookies and Google analytics policy

A “Cookie” is a small amount of data, sent to your computer or mobile phone browser from a website’s system.

The information which we receive through “cookies” is specific for your PC and includes the IP address, date and time when your browser loaded our site, which pages on our website have been seen, etc.

KPN BULGARIA uses “cookies” to learn more about the way you interact with our site and help us improve your experience while using it.

If you wish to delete or reject “cookies” you may change your browser’s settings. It is important to note that if you change your settings and block certain “cookies” you may not be able to take full advantage of all of the website’s features.

KPN BULGARIA uses Google Analytics services for performing and processing detailed statistics regarding visitors of this website, their behavior and visits on the website. Through Google Analytics KPN BULGARIA shall collect and process information regarding the visitor’s browser, operational system and device with which the visitor visits the site only for KPN BULGARIA’s purpose only. The collected information will be linked with and processed together with the information provided by the user with creating his/hers account on this website.

KPN BULGARIA guarantees that when using Google Analytics KPN BULGARIA shall process the collected information for each visitor in the terms of strict confidentiality and shall not provide any information, allowing Google to personally identify the visitor as an individual through any personal data for the respective individual.

7. Use of the personal data by third parties

We respect your personal data and keep it confidential except where disclosure is required by law.

Generally, only KPN BULGARIA will use the collected personal data. Sometimes the collected personal data can be transferred to third parties, located outside of the Economic European Area (EEA) as part of the services offered to you through our site. For example, this may happen if KPN BULGARIA provides services in a country outside of the EEA. These third parties will not use the personal data for any other purposes than what we have agreed with them. KPN BULGARIA requires those third parties to implement adequate levels of protection in order to protect your personal data. KPN BULGARIA will take all the necessary steps to ensure that your personal data is protected if we transfer your data outside of the EEA. If you use our services while you are outside the EEA, your data may be transferred outside the EEA in order to provide you with the services required by you.

KPN BULGARIA website may contain links to websites owned by third parties. These websites have their own privacy policies and we recommend you to read them. We do not accept any responsibility for the privacy policies of such websites and your use of such sites is at your own risk.

8. If you are under 18 – years old and under 14-years old

 If you are under 18-years old, and you
wish to use this website in anyway which requires you to provide your personal data please ask your parent/ guardian to do so on your behalf.

9. Security of the personal data

KPN BULGARIA uses up-to-date technologies in place for protecting your personal data from improper use and unauthorized access.

10. Inappropriate content on this site

In the event that you post or send any message with inappropriate content on KPN BULGARIA’s site or engage in any disruptive behavior on any KPN BULGARIA services, KPN BULGARIA may use your personal data to stop such behavior.

11. What are your rights
You are entitled to request the following from Rentatoy, these are called your Data Subject Rights and there is more information on these on the European Commission website
• Right of access –to request access to your personal information and information about how we process it
• Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact Us
• Right to restriction of processing – to restrict processing of your personal information
• Right to data portability – to electronically move, copy or transfer your personal information in a standard form
• Right to object – to object to processing of your personal information
• Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. We encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

11.1 Details of our Third Party Cookies
Rentatoy allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.

For details of the Third Party cookies we use please see the table below. Rentatoy is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.

The following Cookies are all used for Analytical and Targeting purposes.

Google Tag Manager
Google Analytics
Matomo Analytics
GA Audiences
Facebook Connect
Facebook Custom Audiences

Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.
Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings
This Cookie Notice was last updated on 23 May 2018, and further changes will be communicated by updating this notice.

12. Term for keeping the personal data

KPN BULGARIA will hold your personal data in its system for as long as is necessary for KPN BULGARIA’s activity. If you cancel your registration on our site and your account is deleted, the KPN BULGARIA cannot use your personal data anymore, it stays on the system for 3 (three) years term for administration purposes before being deleted automatically.

13. Changes to the KPN BULGARIA’s Privacy Policy

KPN BULGARIA may change its Privacy Policy.
The material changes made to this policy will appear on this page and we will notify you by placing a prominent notice on this site.

Please check our Privacy Policy on a regular basis.

14. Contacting the KPN BULGARIA about this Privacy Policy

If you would like to contact KPN BULGARIA about this Privacy Policy, please send email to the following email address: